Printer offline and I disconnected to reinstall now can't find printer and is saying ink can't use

[Pat4710]

I tried to uninstall my printer to reinstall now the computer can't find my printer

[zoey7886]

@Pat4710, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer being offline! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you're experiencing trouble with connectivity and ink recognition on your HP OfficeJet 5255 All-in-One Printer. Here are some steps to help resolve these issues:

Reconnecting the Printer to Your Computer

Reinstalling the Printer Driver:

• Uninstall the Printer Driver:
  • Go to Control Panel > Devices and Printers.
  • Right-click the HP OfficeJet 5255 and select Remove device.
• Download and Install the Latest Driver:
  • Visit the HP Software and Driver Downloads page.
  • Enter your printer model (HP OfficeJet 5255) and choose Windows 11 as your operating system.
  • Download and install the latest drivers and software.

Reconnecting via HP Smart App:

• Download the HP Smart App:
  • Install the HP Smart app from the Microsoft Store or HP website.
• Connect Your Printer:
  • Open the HP Smart app and click on "Add Printer".
  • Follow the on-screen instructions to connect your printer to the Wi-Fi network.

Resolving Ink Issues

Check Ink Cartridges:

• Reinsert Ink Cartridges:
  • Open the ink cartridge access door.
  • Remove and reinsert the ink cartridges to ensure they are seated properly.
• Use Genuine HP Ink:
  • Ensure you are using genuine HP ink cartridges, as third-party cartridges can cause issues with recognition.

Reset the Printer:

• Turn Off the Printer:
  • Turn off the printer, unplug it, wait for a minute, and plug it back in.
  • Turn on the printer and check if the ink issue is resolved.

Printer Offline Troubleshooting

Set Printer Online:

• Go to Control Panel > Devices and Printers.
• Right-click your HP OfficeJet 5255 and select See what's printing.
• In the window that opens, click Printer > Use Printer Online.

Check Print Queue:

• Ensure there are no pending print jobs in the queue.  

Hope this helps!

Take care, and have an amazing day!  

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Regards, 

[zoey7886]

@Pat4710, Please try the above steps!