Printer offline condition; Print & Scan Doctor fails to resolve

[JR133]

As above, HP Officejet 8710 in persistent offline condition on otherwise OK network.  Print & Scan Doctor fails to resolve.  Need help.  I should add I already restarted the spooler and powered off/on.  No luck.

[Kumar0307]

@JR133, Welcome to the HP Support Community! I’m here to help.

I understand the printer goes offline. Let us try these steps to resolve this issue:

Restart the router, the printer, and the PC

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

If the issue persists, assign a static IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Hope this helps! Keep me posted. 

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