Printer offline

[Tyler2119]

For some reason this printer is locked with a password, I dont remember ever setting up a password and everything I tried is not getting through. This printer has been offline for a year and I hasn't gotten to fixing it until now. How do I bypass this password and reconnect it to the network? I need to speak with a representative from HP and all i got is this community support? Is it a company anymore? 

[VikramTheGreat]

Hi @Tyler2119,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out, and we’re sorry to hear about the trouble with your HP OfficeJet Pro 8025e All-in-One Printer. It’s understandable how frustrating it is to deal with a forgotten password, especially after a long period offline.

1: Perform a Factory Reset:
 

⚠️ This will remove network settings, passwords, and any custom configuration, returning the printer to default settings.
 

1. Turn the printer on
2. On the printer control panel, go to:
   • Menu > Settings > Printer Maintenance > Restore > Restore Factory Defaults
3. Confirm the reset and wait for the printer to restart.

Reconnect the printer to your Wi-Fi using the HP Smart app or Wi-Fi setup from the printer panel.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Tyler2119,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now, however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

[Tyler2119]

Hello Vikram, I found the Printer Maintenance option but when I scrolled down to "Restore" it says "feature has been locked by the person that set up the printer". So I'm back to square one 

[Kuroi_Kenshi]

Hi @Tyler2119,

Thank you for the response.

Since @VikramTheGreat is not available at the moment, I'll be assisting you further.

Here's what you can try next:

Log In with the Original HP Account

Whoever first set up the printer (possibly you from back then?) would’ve had to create/sign in to an HP account during setup.

Try logging in to https://www.hp.com using any emails you might’ve used

Go to My Printers under your account dashboard

If the printer shows up there, remove it from your account

Then retry the factory reset from the printer’s menu

Don’t remember the password? Use HP's Forgot Password to recover the account

HP Smart App May Help

If the printer was set up using HP Smart on a phone or PC:

Try opening HP Smart and signing in with the same HP ID as the one that originally set it up

From the app, see if there's an Advanced Settings or EWS (Embedded Web Server) option

That might let you remove the web-admin lock.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Tyler2119]

this is so frustrating.

The printer cannot be removed until the Instant Ink plan is cancelled from my HP account. I tried cancelling the InstantInk plan and then it tried to contact the printer which cannot be contacted because it is not connected to the wifi. Can't open up the wifi cuz of the password. Then the whole problem loop restarts.

Last time I worked with a service guy from HP to fix the same connection issue, somehow we set up a password on that. Now I moved to a new place and has to go through the same thing.

I'm about to throw this whole printer out and just buy a different product from a different company.

I need to get some documents printed and signed now and has to continue going to FedEx due to time constraints.

Why can't I talk to a representative right away like before, but instead needing to wait for a response from a forum? They used to be able to help me with ShareMyScreen or something.

[Kuroi_Kenshi]

Hi @Tyler2119,

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Tyler2119]

Hey sorry, I've recently travelled outside of the country and just got back.

I dont see anywhere the option to "continue to contact" after clicking the "others" tab.  the following instructions were provided: 

"To contact us, click here: https://support.hp.com/contact

Step 1: Sign in to the HP Support page using your HP account or create a new account by clicking on “Create Account.”

Step 2: Enter the device serial number, select the product, and click on “other” from the options.

Step 3: Click on “Continue to contact options,” and choose your country/region and language.

Step 4: The support options will now populate based on the warranty status of your device.

They will guide you further." 

Is there a phone number that you could provide me directly?