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Common problems for Connectivity Issues
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Locked

‎09-05-2024 02:37 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

HP OfficeJet Pro 9015e All-in-One Printer

Printer is offline - everytime I try to print.

I have tried to get help from HP in the past, all to no avail.  Nothing has worked consistently.  Help three days ago and today printer will print nothing at all.  I have followed all the recommendations, again, to no avail.

1 REPLY 1

‎09-05-2024 02:53 PM

HP Recommended

It may be going to sleep and when it wakes up it gets a different ip address from the modem and your PC cannot connect to it anymore

 

A quick fix is to set the sleep to off or never. Access the printers embedded web page and set sleep to off or never.

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If the printer keeps changing its IP address then a change to the modem is necessary. The printer needs to be assigned a fixed IP address that is reserved and does not change. This is necessary on flex networks (multiple Wi-Fi booster / repeaters)

Assigning a fixed or reserved IP address is done in the modem as part of DHCP configuration.  

First get a network report from the printer so you know its IP address or Mac address
Log into the modem and look for the DHCP server. Find the IP or Mac address of the printer and make it a fixed IP address.

Let me know if you need more help

 

 

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