Printer offline

[Breckengland]

I've done everything you asked me to do and it still won't come back online. 

[zoey7886]

@Breckengland, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Offline Issues with HP ENVY 6455e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your HP ENVY 6455e All-in-One Printer is offline, follow these steps to troubleshoot and resolve the issue:

Check Printer Connection:

• Ensure your printer is properly connected to your computer or network.
• If connected via USB, check the cable for any damages and ensure it is securely connected.
• If connected via Wi-Fi, check your network settings and make sure the printer is connected to the same network as your computer.

Restart Devices:

• Turn off your printer, router, and computer. Wait for a minute, then turn them back on.
• Restarting can often resolve temporary connectivity issues.

Set as Default Printer:

• Go to your computer's "Devices and Printers" settings.
• Right-click on your HP ENVY 6455e and select "Set as default printer."

Use the HP Smart App:

• Download and install the HP Smart app on your device.
• The app will help diagnose and fix any connectivity issues.

Update Printer Drivers:

• Visit the HP Support website to download and install the latest drivers for your printer.

Check the Printer Status:

• Ensure there are no errors displayed on the printer's control panel.
• Clear any paper jams or check toner/ink levels as needed.

Printer Troubleshooter:

• Use the built-in printer troubleshooter in Windows:
  • Go to "Settings" > "Update & security" > "Troubleshoot."
  • Select "Printers" and follow the on-screen instructions.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,