• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-04-2025 09:35 AM

HP Recommended

Printer offline.

My printer goes to sleep when not being used. I have to manually wake it back up, but then it stays offline.

After a power down and reboot works fine until the next time it is needed.

Reply
1 REPLY 1

‎08-06-2025 03:05 AM

HP Recommended

Hi @Kennedy55 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for explaining the issue — it’s definitely inconvenient when a printer goes offline after sleep and needs a full reboot to function again. 

 

Here are some steps you can follow to help prevent this from happening:

1. Adjust Sleep and Auto-Off Settings

  • Open the HP Smart app and go to your printer’s Advanced Settings.
  • Navigate to System > Energy Settings.
  • Increase the sleep timer or disable auto-off features to keep the printer awake longer.
  • Apply changes and restart the printer to confirm the settings are saved.

 

2. Assign a Static IP Address

  • Access the printer’s Embedded Web Server (EWS) by typing its IP address into a browser.
  • Go to Network > IPv4 Configuration and set a Manual IP.
  • This helps maintain a consistent connection and prevents the printer from going offline due to IP changes.

For help locating the IP address, check the printer’s Network Configuration Page from the control panel.

 

3. Disable IPv6 (if not in use)

  • In the EWS, go to Network > Advanced Settings and disable IPv6.
  • This can reduce connectivity conflicts, especially in mixed network environments.

 

4. Update Firmware

 

5. Check Router Settings

  • Ensure your router’s firmware is up to date.
  • If available, enable Always-On USB or Wake-on-LAN features to maintain connectivity with idle devices.

 

6.  Use HP’s Diagnose & Fix Tool (Windows)

  • In the HP Smart app, click Printer Settings > Diagnose & Fix.
  • Let it run a scan—it will automatically fix common connection issues.
    You can also access this tool on HP’s support page if needed.

 

Let me know whether you're using USB or Wi-Fi, and I can tailor the steps further.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.