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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-06-2025 09:39 AM

HP Recommended

My printer was working fine. I unplugged it to move it to a different place and now it won't connect to the internet even when i put it back in the original spot. My signal is strong, I checked and rechecked my wireless passwords, plugged and unplugged the router, printer, computer MANY times but still nothing.

I'm ready to cry - spent 3 hours on this so far.

 

I am on a Mac laptop.

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1 REPLY 1

‎08-06-2025 09:55 AM

HP Recommended


For general help for new router or printer please refer to this article in our printer database.

Please provide the exact model name of the printer for better assistance as I may be able to find videos to show how to connect or fix the problem. A printer can be a PRO or a PLUS or have the letter 'e' after the number and that can make a big difference. Some printers with the same number ID could be a LaserJet, Deskjet, or Officejet.

 

 

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