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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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The printer is waking up from sleep and getting a different IP address than it had and your PC cannot communicate with it anymore.
A quick fix is to set the sleep to off or never. Access the printers embedded web page and set sleep to off or never.
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You can possibly program it to not sleep by using the printers embedded web page : Set sleep to off or never.
If the printer keeps changing it's IP address then a change to the modem is necessary. The printer needs to be assigned a fixed IP address that is reserved and does not change. This is necessary on flex networks (multiple wifi booster / repeaters)
Assigning a fixed or reserved I add4ress is done in the modem as part of DHCP configuration.
First get a network report from the printer so you know its IP address or Mac address
Log into the modem and look for the DHCP server. Find the IP or Mac address of the printer and make it a fixed IP address.
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