Printer online but it will not print

[bribrifresh]

I have reset the printer multiple times. I have also completely reset the router. I still cannot get the printer that says it is online to print anything. The scanner works just fine though. 

[zoey7886]

@bribrifresh, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Printer Status

1. Ensure the printer is online: Confirm that the printer status shows as "Ready" on your computer.
2. Restart Printer: Turn off the printer, wait for a few seconds, and then turn it back on.

Check Printer Connections

1. Check Wi-Fi Connection: Ensure the printer is properly connected to Wi-Fi. Verify that the printer is connected to the same network as your computer.
2. Reconnect the Printer: Using the HP Smart app, reconnect the printer to your Wi-Fi network.

Update Printer Drivers

1. Update Drivers: Go to HP Customer Support - Software and Driver Downloads and enter your printer model. Download and install the latest drivers for Windows 11.

Set Printer as Default

1. Set as Default: On your Windows 11 computer, go to Settings > Devices > Printers & scanners. Select your HP DeskJet Plus 4152 and click Set as default.

Clear Print Queue

1. Clear Print Queue: Go to Settings > Devices > Printers & scanners, click on your HP DeskJet Plus 4152, and then click Open queue. Cancel all pending print jobs.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,