Printer problem, error code says "Network Unavailable"

[les3400]

Help please, I cannot print, error message says "Network connection unavailable" please help me, how do i fix this I have the HP 9120e all in one printer.

Thanks 

[Hawks_Eye]

Hi @les3400 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP OfficeJet Pro 9129e is having trouble connecting to the network, preventing you from printing. Here are some steps to fix it:

 

Restart Your Printer & Router

• Turn off your printer and unplug it for 60 seconds.
• Restart your Wi-Fi router and wait for it to fully reconnect.

Reconnect the Printer to Wi-Fi

• On the printer’s control panel, go to Settings → Network Setup → Wireless Settings → Wireless Setup Wizard.
• Follow the prompts to reconnect to your Wi-Fi network.

Check Network Settings

• Ensure your printer and computer are on the same Wi-Fi network.
• If using a dual-band router, try connecting to 2.4 GHz instead of 5 GHz.

Disable VPN & Firewall Temporarily

• If you have a VPN or firewall, disable them to see if they are blocking the connection.

Update Printer Firmware

• Visit HP’s support page and check for any available firmware updates.
• Install the update and restart the printer.

 

Try these steps and let me know if you need further assistance! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye