Printer - "79 Service Error - Turn Off and On"

[Eagle8572]

Printer - Color LaserJet Pro MFP M281cdw - Windows 10 Op System no recent changes to my system.  Printer is hardwired to internet router. Starting last week, printer began giving message "79 Service Error - Turn Off and On"  then turns  itself off and on repeatedly until I pull the plug.  Implementing the recommendations of the Virtual Assistant for this error message, including updating the printer's firmware, have not fixed the problem.  When the printer is not connected to the internet the Copy function works, but nothing else.

[Jay_G24]

Hi @Eagle8572,

I'd like to help!

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DavidIATX]

I have the same issue, can someone send me the reset instructions?

[Jay_G24]

Hi @DavidIATX,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share anya of your personal information such as serial, phone number, email ID, etc.

And could you share the exact error on the printer?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DavidIATX]

Hi @Jay_G24

Product Name is: HP Color LaserJet Pro MFP M281cdw

[Jay_G24]

@DavidIATX,

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping