Printer rejecting encrypted emails ?

[Kjt61]

Hp printer basic black and white,printer only 

[Sneha_01]

Hi @Kjt61 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is rejecting encrypted emails, it might be due to several reasons related to its configuration or email settings. Here are some steps you can take to troubleshoot and resolve the issue:

1. Check Printer Email Settings

• Ensure that the email address associated with the printer is correctly configured in the printer’s settings.
• Verify that the SMTP settings (server, port, authentication) are correct and match those required by your email provider.

2. Disable Encryption Temporarily

• If possible, try sending an unencrypted email to see if the printer processes it correctly. If it does, the issue may be specifically related to encryption settings.

3. Consult the User Manual

• Refer to the printer’s user manual for guidance on handling encrypted emails. Some printers may have specific settings or limitations regarding email encryption.

4. Update Printer Firmware

• Ensure that your printer’s firmware is up to date. Firmware updates can sometimes address issues with email handling and connectivity.

5. Check Email Provider Settings

• Some email providers may have specific requirements or settings for sending emails through printers. Check with your email provider’s support resources for any related information.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support