Printer says Offline / won't communicate with HP Instant Ink

[KFF64]

I have an ENVY PHoto 7830.

HP Instant Ink tells me it can't communicate with my printer as it is Offline.  HP Smart says "Out of paper in photo tray".

The printer is working.  I can print normal document using the paper tray.  I have never printed photos or used the photo tray.

I'm about to run out of ink.

Anyone had the same issue?

Thanks,

K

[Kumar0307]

@KFF64, Welcome to the HP Support Community!

Perform the steps mentioned in this document - 'Photo Tray Problem' Error

Restart the wireless router, the printer, and the PC

Make sure the printer is connected to the internet.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

If the issue persists, reinstall the HP Smart app

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[KFF64]

Hi

I'm sorry I havent replied yet - I have been having internet problems too so will have to sort this out once I have a good internet connection!  Thank you for your message.  I'll get back to you as soon as I can!

KFF64

[Kumar0307]

@KFF64

Sure, keep me posted for any other assistance.