cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
britneyh12
New member
1 0 0 0
Message 1 of 2
61
Flag Post

Printer settings not loading.

HP Recommended
DeskJet 2600
iOS

I've went to printer settings > advanced settings > settings > security > password settings. I was trying to change my printer password but once I click "password settings" the screen is partially blank. The top and bottom of the page are there after the webpage loads but the middle of the page is blank so I have no way currently to change my password. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
19,557 19,558 1,401 1,631
Message 2 of 2
Flag Post
HP Recommended

@britneyh12, Welcome to the HP Support Community!

 

Check for any pending software updates on the iOS device

Go to Settings > General > Update the software

 

Click here to know different methods of updating printer firmware.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Try again.

 

If the issue persists, try using a different web browser like Google Chrome and check if the issue persists.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation