Printer settings not loading.

[britneyh12]

I've went to printer settings > advanced settings > settings > security > password settings. I was trying to change my printer password but once I click "password settings" the screen is partially blank. The top and bottom of the page are there after the webpage loads but the middle of the page is blank so I have no way currently to change my password. 

[Kumar0307]

@britneyh12, Welcome to the HP Support Community!

Check for any pending software updates on the iOS device

Go to Settings > General > Update the software

Click here to know different methods of updating printer firmware.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Try again.

If the issue persists, try using a different web browser like Google Chrome and check if the issue persists.

Hope this helps! Keep me posted. 

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