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‎07-06-2022 03:24 AM - last edited on ‎07-08-2022 08:30 AM by Retired

HP Recommended
Operating System: Microsoft Windows 11

HP Office Jet Pro 9016

This works perfectly for a year, and then began to show B305ED09 error and/ or offline. Virtual assistant is useless, troubleshooting can't find the problem and Diagnose and Fix just tells me there is still a problem. I am despairing, especially as - on rare occasions - it works.

Can anyone help please?

1 REPLY 1

‎07-11-2022 11:53 AM

HP Recommended

@HighlandCamel

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand that you are getting an error code B305ED09 on your printer. I appreciate your efforts to try and resolve the issue. 
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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