Printer shows offline in HP Smart but online in network

[YakovmAdmin]

Hello,

I have an HP OfficeJet Pro 9010 series printer in my organization. It is connected to our network via a wired connection. I can see it on the network, ping it, access its web page, and even print successfully. However, when I try to add it to HP Smart for scanning to my laptop, it appears as offline and cannot be added.

I also attempted to connect the printer via Wi-Fi, but HP Smart still shows it as offline, even though the network recognizes it as online. I have already tried a factory reset, but the issue persists.

Product Name	HP OfficeJet Pro 9010 series
Product Number	1KR49B
Product Serial Number	(Edited)
Service ID	33323
Firmware Version	MANHTNPP1N002.2450B.00

[BeemerBiker]

Full function printer drivers can be downloaded here: 901x
Full function software for scanning can be downloaded here: 901x

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.





If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

There can be some differences between HP Scan and Smart