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Common problems for Connectivity Issues
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‎04-24-2023 05:35 PM - last edited on ‎04-24-2023 07:46 PM by Retired

HP Recommended

My HP Printer show off line even through I have a cable between Mac laptop and printer

1 REPLY 1

‎04-28-2023 10:38 AM

HP Recommended

Hi @Dan6422 

 

Welcome to the HP Support Community!


I understand that your printer goes offline, I am glad to assist you.

 

To be able to assist you better please let me know the printer model.

 

Are you able to make Photocopies?

 

Meantime, please try these steps

 

Let's start with a Printer Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends directly connecting the printer power cord to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

 

You may try this document.

 

 

Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

 

Raj2111
I am an HP Employee

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