Printer shows to be connected to network but cannot be reached via network

[goworo]

All of a sudden: When I try to ping the IP address which is shown on the printer's display I get no connection.

[Echo_Lake]

@goworo

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

To prepare your printer for a wireless connection, restart the printer, computer, and router. 

1. Turn the printer off, and then wait 10 seconds. 

2. Disconnect the printer power cord from the printer. 

3. Turn off the computer or the device you are trying to print from. 

4. Connect the printer power cord to the printer, and then turn on the printer. 

5. Disconnect the power cord from your wireless router, and then wait 10 seconds. 

6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 

7. Turn on the computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[goworo]

Thanks for your answer.

I have tried all the steps already previously without any success. Now I have realized my trivial mistake: PC and printer were connected to different networks, I could solve the problem by connecting both clients to the same network.

[Echo_Lake · Accepted solution]

@goworo

Thank you for posting back. 

I appreciate your efforts to try and isolate the issue.
 

Is everything working fine, or would you require any further assistance? 

Keep me posted!

[goworo]

Thanks, Lake,

everything is working fine again.

goworo

[Echo_Lake]

@goworo

Thank you for posting back. 

I am glad to know that issue has been resolved. Please reach out again for any further assistance.

👍

Have a nice day ahead.