Printer stops connecting to network

[sisko197]

the printer stops connecting to the network. The printer shows connected to WIFI, but all devices, Macbook, iPhone, PC all show not connected, turn wifi off/on, change from 5mgz to 2mgz no change.  The only way to getting it to work again is to turn it off and on.  This happens daily. Any solution to this? 

Thanks

[Nal_NR]

Hi @sisko197,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the connectivity. 

Try the steps from this document and see if that works. 

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[sisko197]

I have the most up to date firmware. 

[Nal_NR]

Hi @sisko197 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!