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‎05-11-2023 02:15 AM

HP Recommended
Product: HP OfficeJet Pro 8024 All-in-One Printer

HELP....

 

Printer is stuck in a loop of trying to install an update which fails every time, web services is enabled, i did a factory reset yesterday and selected not to install updates but it has changed itself to auto install them. the printer is unuseable due to this issue. i have unplugged the printer left for a few minutes then plugged it back in again. wifi is connected and working....

2 REPLIES 2

‎05-15-2023 02:58 AM

HP Recommended

I take HP customer support isn't bothered about its customers. who are paying out for their devices and subscriptions. no point having HP instant ink or the printer if it doesn't work how its supposed to. Think i will cancel all subscriptions and go and get a different brand. 

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‎05-17-2023 12:57 PM

HP Recommended

@LorraineC80 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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