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‎01-26-2023 03:49 PM

HP Recommended
Operating System: macOS 12.0 Monterey

Printer is stuck on validate. I tried all suggestions. Nothing worked. I thought I was using Instaink cartages for a discontinued subscription so I went out and dropped $85 on new cartridges, No luck. I need this fixed.

Category:
2 REPLIES 2

‎01-27-2023 04:54 AM

HP Recommended

Hi,

To get some better understanding, what is your exact HP printer model?

 

What is the exact "validation" error message shown on the printer or computer screen?

 

Shlomi



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‎01-27-2023 05:01 AM

HP Recommended

The model is Envy Inspire 7955e. There is no error message. It is going through the start up process and gets stuck on "validating." There is a circle that spins continuously and does not finish start up.

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