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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-19-2025 06:23 PM

HP Recommended
Product: HP ENVY 6452e All-in-One Printer

Printer has been working flawlessly, its in perfect condition, never had a single issue. The day after the warranty expired, suddenly it stops being able to connect to Wi-Fi. It can see the printer, so I know its not broken, but halfway through the setup process it stops without an error code. Are they pulling some Apple level throttle so I purchase a new warranty or printer?

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1 person had the same question
1 REPLY 1

‎07-22-2025 09:36 AM

HP Recommended

Hi @dkeck13 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for laying that out—it's understandably frustrating when a reliable printer suddenly refuses to connect, especially right after the warranty ends.  Since the printer can still detect networks, we know the wireless hardware is intact. 

 

Let’s walk through a few steps to help get the setup process to complete properly.

 

Steps to Resolve Wi-Fi Setup Stalling on HP ENVY 6452e

 

1. Restore Network Settings

Resetting the printer’s network configuration can clear any lingering setup conflicts:

  • Press and hold the Wireless button on the back of the printer for at least 3 seconds
  • Wait for the purple light to start blinking—this indicates setup mode is active

 

2. Use HP Smart App for Setup

  • Download or open the HP Smart app on your computer or mobile device
  • Tap Add Printer and select your HP ENVY 6452e
  • Follow the prompts to connect to your Wi-Fi network
  • When prompted, press the Information button on the printer to confirm pairing

If the setup stalls again, try restarting the app and the printer before repeating the steps.

 

3. Update Printer Firmware

Outdated firmware can cause setup interruptions. You can update it here:

 

4. Check Router Compatibility

Make sure your router is broadcasting a 2.4GHz network, as this printer doesn’t support 5GHz. If your router combines both bands under one name, consider splitting them temporarily for setup.

 

 

Let me know how far you get with these steps. If it still stalls, we can try a deeper reset or alternate setup method. 

 

You’ve done everything right so far—just need to nudge it across the finish line.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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