Printer touchscreen Symbols not available for password entry

[Kathy52242]

Office Jet 5258 I'm trying to reconnect my wifi to my printer. The printer touchscreen does not offer one of the symbols included in my password so I cannot reconnect. Is there somewhere else I can type in my password in order to get re-connected?

[A_Gayathri · Accepted solution]

Hi @Kathy52242 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're unable to enter a specific symbol on the touchscreen of your HP OfficeJet 5258 printer during the Wi-Fi setup, you may try the following alternative methods:

HP Smart App:

• Download and install the HP Smart app on your smartphone or tablet.
• Open the app and follow the on-screen instructions to add your printer.
• During the setup process, you may be prompted to enter your Wi-Fi password using your device's keyboard, which typically provides a broader set of symbols.

Web Interface:

• Access the printer's web interface using its IP address. You can find the printer's IP address by printing a network configuration page from the printer.
• Open a web browser and enter the printer's IP address in the address bar.
• Navigate to the wireless or network settings section and input your Wi-Fi password using the keyboard on your computer, which should support a wide range of symbols.

Temporary Password Change:

• Temporarily change your Wi-Fi password to one that contains only the symbols available on your printer's touchscreen.
• Connect the printer to Wi-Fi using this simplified password.
• After the printer is connected, change your Wi-Fi password back to its original form.

USB Connection:

• Connect your printer to your computer using a USB cable.
• Run the HP printer software on your computer and follow the on-screen instructions to set up a Wi-Fi connection.

I hope this helps. 

Take care and have a good day.-

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kathy52242]

Thank you for the various solutions, much appreciated!

[A_Gayathri]

@Kathy52242 ,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!