Printer user

[Sparks91]

Good day.

I want to reset my factory setting  to reinstall the Wi-Fi but the printer is asking for a username and password.

[Kuroi_Kenshi]

Hi @Sparks91,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Accessing the Embedded Web Server (EWS)

To reset the settings, you typically need to access the Embedded Web Server (EWS) of the printer.

Connect the Printer to Your Network:

• Ensure that your HP OfficeJet Pro 9110b is connected to the same network as your computer.

Find Printer's IP Address:

• On the printer control panel, navigate to the Network settings menu.
• Print a Network Configuration Page to find the IP address, or view it directly on the printer's control panel.

Open Web Browser:

• Enter the IP address of the printer in the web browser's address bar and press Enter.

2. Resetting to Factory Settings via EWS

If prompted for a username and password, try the following:

Default Credentials:

• Username: admin
• Password: admin (or leave it blank if no password was set)

Reset Credentials:

• If default credentials don’t work, you may need to perform a semi-full reset, which clears all settings (including username and password) to default.

3. Performing a Semi-Full Reset

If accessing EWS fails, performing a semi-full reset directly on the printer can help:

Power Off the Printer:

• Turn off the printer by pressing the power button.

Disconnect Power:

• Unplug the power cord from the back of the printer and wait for about 30 seconds.

Reconnect Power:

• Plug the power cord back in while holding down the # and 6 buttons on the printer.
• Continue holding these buttons as the printer powers on and displays a reset message.

Release Buttons:

• Release the # and 6 buttons once the reset message is displayed.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,