Printer will not accept router password

[JRP591]

After several hours of trying all recommendations on the HP website I still cannot connect my printer to my wifi. It is maddening! I BEG SOMEONE PLEASE HELP. 

[Dragon-Fur]

@JRP591 

Welcome to the HP Community --

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@JRP591 wrote:

After several hours of trying all recommendations on the HP website I still cannot connect my printer to my wifi. It is maddening! I BEG SOMEONE PLEASE HELP. 

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The main problem with having tried everything is that there is nothing left to throw into the pot.

There is no way to know whether "try this" ideas are things you have already done...

Moving on...

ideas:

• Password to the router administrator is (supposed to be) different from the password used to connect to the wireless network
• If the password is correct -- or if you are not sure it is typed correctly - use the Embedded Web Server (EWS) to check / update / enter the SSID network name and passphrase / password.  See the examples later in this message for IPv4.
• If you have not done so -- If everything is indeed correct, configured, and ready to go, then Restart Everything including the router that controls your network.  Note that restarting does not change settings, connection types, or destinations (SSID network)  -- If the printer cannot find the network because of a misconfiguration -- for example, the printer is not connecting to the correct SSID named network -- (then) the printer will also not find the network after every device is restarted.

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• The router has been changed -- this is a slightly different issue than incorrect SSID network -- the printer might simply be trying to connect to the old router / old settings.

User Guide > Page 39 > Restore Defaults

Restore Wi-Fi setup mode on your HP printer

See the one-minute summary video to the top of the document.

Wireless Troubleshooting

Troubleshoot a Wi-Fi connection to an HP printer

If the printer has already been set back to network defaults and the printer will not connect to your network,

Consider the connection method and how you have configured your new network.

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• The printer cannot connect to the network SSID you are trying to use.  For example, if you are trying to connect the printer to your 5GHz network, instead connect the printer to your 2.4GHz band / frequency SSID network.

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - EWS - IPv4

EWS_9025_Network_IPv4_Configuration_3

Example - EWS - IPv4 - Advanced > SSID

EWS_9025_Network_Wireless_IPv4_Advanced_2

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

Printer Specifications for HP Officejet 8600, Pro 8610, 8620, 8630, 8640, 8660 Printers

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HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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