Printer will not connect to WiFi after moving to new home

[Slfeins]

I recently moved and can't get my printer connected to my WiFi. I've done everything from uninstalling HP Smart on my laptop and reinstalling it, turning everything off and back on again, rebooted the router, held the wifi and resume buttons, etc. None of these have worked. 

Can anyone suggest anything that might help??

[Slfeins]

Sorry my OS system is Sonoma 14.5 not Big Sur 11.0

[Hawks_Eye]

Hi @Slfeins 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Not to worry, I'll do my best to reconnect the printer to your wireless network.

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Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Method 1:

Step 1: 

Restore network default settings on the printer, to do that - Use the Cancel and Wireless buttons to restore Wi-Fi setup mode.

Press the Cancel button to ready the printer.

Press and hold the Wireless button until the Attention light blinks.

Wait 60 seconds until the Wireless light blinks blue.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

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Method 2:

Let us use the Wi-Fi Protected Setup (WPS) button on your router to connect the printer to your Wi-Fi network.

Place the printer near the Wi-Fi router.

Put the printer in WPS connection mode.

To do that > Press and hold the Wireless button  for five seconds or until the wireless light starts to flash.

Within two minutes, press and hold the WPS button  on the router until the connection process begins.

Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye