Printer will not connect to internet anymore

[Printer2410]

Printer stop connecting to wifi

[Sneha_01]

Hi @Printer2410,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can help you troubleshoot the issue with your HP DeskJet 2755e All-In-One Printer not connecting to Wi-Fi. Here are some steps you can try:

Check Wi-Fi Connection:

• Make sure your Wi-Fi network is working properly and that other devices can connect to it.

Printer Placement:

• Ensure that the printer is placed within the range of your Wi-Fi router.

Wi-Fi Direct:

• Check if your printer has a Wi-Fi Direct option. You can try connecting your device directly to the printer using this feature.

Reset Network Settings:

• On the printer, navigate to the wireless settings and reset the network settings. After doing this, reconnect the printer to your Wi-Fi network.
• Disconnect the power cord from the router.
• Turn off the printer.
• Turn off the mobile device/PC.
• Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
• Turn on the printer.
• Turn on the mobile device/PC.
  Could you please try these steps to connect the printer to the network (in case of dual-band routers, please use the 2.4 Ghz wireless connection for the printer):
•  Remove the HP Smart App from your mobile device (if already installed).
•  Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.
• Download and install the HP Smart App on your mobile device from the app store.
• Open the HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network.

Update Firmware:

• Ensure that your printer has the latest firmware installed. You can check for firmware updates on the HP support website. Click Here

Reinstall Printer Software:

• Uninstall the printer software from your computer and reinstall it. Make sure to choose the correct Wi-Fi network during the setup process.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support