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Common problems for Connectivity Issues
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Microsoft Windows 11

My HP 9015 printer was working fine on my wireless network. Then one day it keeps saying "An ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly". I am not connected through ethernet and it will not give me an option to connect through wifi anymore.I have reset to factory settings. Rebooted my router, etc. I can only print when my printer connects through wifi-direct.

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