Printer will not cycle through to main screen, stuck on first dot on white screen

[Breaker7]

Greetings.  I have an HP Envy Photo 7855.  It is powered on but it will not cycle through past the white screen with the 7 dots to get to the main screen.  It is stuck on the first dot.  Please help!  I have tried everything.  I rebooted it.  Left it unplugged over night.  I took it to Best Buy Geek Squad who couldn't help.  It's wireless but I bought a usb cord at the recommendation of Best Buy.  Connected it directly to the computer to try to get a HP updates but HP doesn't recognize it because it is not powered on to the main screen.

[Kumar0307]

@Breaker7, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck on the initialization screen.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, I'm afraid it is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[LEML]

That solution didn't work for me. Scren still stuck on the first dot. Can someone tell me how to reset my printer?

[Breaker7]

That solution did not work for me either.  I tried calling support but they were no help either.  I ended up buying a new printer.  I this if multiple people are experiencing this same issue, HP should do something about it.  There needs to be a recall on the product.  You buy a product expecting it to last.  

[Breaker7]

That solution did not work for me.  I tried calling support but they were no help either.  I ended up buying a new printer.  I this if multiple people are experiencing this same issue, HP should do something about it.  There needs to be a recall on the product.  You buy a product expecting it to last.  

[sandytechy20]

@Breaker7

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.