Printer will not stay connected to wifi.

[Capthook01]

Printer will not stay connected to the Wi-Fi. Must turn printer off/ back on to establish contact. Then after a print or scan it drops the Wi-Fi connection.

[VikramTheGreat · Accepted solution]

Hi @Capthook01,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out about your HP Officejet Pro 8610 e-All-in-One Printer. We understand how frustrating it is when your printer frequently disconnects from Wi-Fi.

To help resolve this issue, please try the following basic steps:

Please remove the Cartridges from the Printer if possible and try a Hard Reset. Do keep us posted to help you better

** Hard reset:

1. Turn the printer on if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

HP Smart App: Please uninstall the HP Smart app --> restart the Device, Wi-Fi router and printer, --> reinstall it and add the printer

HP Firmware Update: Please update the Firmware from the link. This will help to update the firmware on the printer or devices

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support