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10-08-2024 08:31 AM
Welcome to the HP English Community --
Reminder for those reading: This printer series connects to Wireless at 2.4GHz
Offline Condition
Although the printer appears to be switched on, it does not communicate with other devices on your network.
Microsoft - Troubleshooting offline printer problems in Windows
Consider >> Restart All
Restart Everything, including the router that controls your network
Next,
Offline - Known solutions, presented in the order to be completed / considered
HP printer is offline or not responding - Windows / Mac
Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)
And
TKB Article contributed by HP SofiaML
TKB - HP printer is offline or unavailable
AND
Wireless Troubleshooting
Troubleshoot a Wi-Fi connection to an HP printer
HP Printers - Using a Wireless Network Test Report
===================================
Message Content References
Restore Wi-Fi setup mode on your HP printer
Troubleshooting > Printing
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
HP DeskJet 3752 All-in-One Printer
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