Printer won’t boot up touchscreen

[Profwood1]

Printer will not go to touchscreen. It freezes on the opening screen after indicator graph goes across. I had Xfinity check my network & all is well. The touchscreen never appears and when I try to print something it says “no air printer found” so something is wrong with printer.

[Jay_G24]

Hi @Profwood1,

I'd like to help!

I understand that the printer is stuck on the initializing screen

Try the below suggestions -

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Joe289]

I am having the same problem with screen freezing on start up. How would you update the printer software if it freezes and does complete its own start up?

[Jay_G24]

Hi @Joe289,

I'd like to help!

I understand your printer screen will not boot up.

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Joe289]

I have already tried rebooting the printer.  To include having it unplugged all night before plugging it back in.  And yes, it is plugged directly into an electric outlet.  Printer screen still freezes on start up.  

[Jay_G24]

Could you share the printer model?

Let me know!

[Joe289]

HP envy photo 7155

[Jay_G24]

Try the below suggestions -

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping