Printer won’t configure to my internet

[Sarabell]

I’ve been on the phone with HP the last two days for 8 hours all together. I’m just trying to setup my printer to my WiFi. They have done everything under the sun, and nothing is working. I found out my router uses 5g and spectrum did away the the dual router. So I went out bought an extender stating that would work. Called into HP. I was told it would not work. 

returned the extender and purchased a dual router. 
During the setup process after installing the router. I connect the 2.4 internet to the setup. While it goes through the stages, it gets to the configuring printer, and it won’t configure. 
like I said we have done everything from resetting the printer more times then I can count, resetting the internet, setting up WiFi by usb. 
I need new suggestions. The router and modem are sitting right next to the printer. 

[Dragon-Fur]

@Sarabell 

Welcome to the HP Community Forum.

I doubt I can add anything reasonable to the discussion - seems like most options might have been exhausted by now.

The following are ideas, maybe good ideas or maybe not-so-much...

The source of the problem is likely, as you suspect, a configuration issue and not broken hardware.

There should be perhaps a couple of meters between the printer and the router -

What?  "Too close" is almost as bad as too far away.

Good Reference here:

User Guide

Restart Everything, including the router that controls the network.

Plug the printer into a standard wall socket (as opposed to a surge protector).

The printer will support either 5GHz or 2.4GHz -- just not at the same time.

Printers do not "bounce" from one frequency to another.

The connection can break if the router suddenly shifts to a different frequency.

The basics:

• Set your Dual Band router to broadcast on both Frequencies.
• Set up an SSID named network for each frequency.
• Connect the printer to the specific SSID named network that you want the printer to use.

Example > Dual Band Network - Considerations

SSID_Dual_Band_Example_13

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

References / Resources

Wireless Printing Center – Static IP Address

AND

Wireless Printing Center > Common Questions > Wireless Connection Issues

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

Easy to read article on the different Wireless standards

What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax

How to Change Wi-Fi Channels on Your Router

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2742e All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"