-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: Printer won’t configure to my internet

Create an account on the HP Community to personalize your profile and ask a question
10-13-2022 03:22 AM
I’ve been on the phone with HP the last two days for 8 hours all together. I’m just trying to setup my printer to my WiFi. They have done everything under the sun, and nothing is working. I found out my router uses 5g and spectrum did away the the dual router. So I went out bought an extender stating that would work. Called into HP. I was told it would not work.
returned the extender and purchased a dual router.
During the setup process after installing the router. I connect the 2.4 internet to the setup. While it goes through the stages, it gets to the configuring printer, and it won’t configure.
like I said we have done everything from resetting the printer more times then I can count, resetting the internet, setting up WiFi by usb.
I need new suggestions. The router and modem are sitting right next to the printer.
10-13-2022 09:19 AM - edited 10-13-2022 09:23 AM
Welcome to the HP Community Forum.
I doubt I can add anything reasonable to the discussion - seems like most options might have been exhausted by now.
The following are ideas, maybe good ideas or maybe not-so-much...
The source of the problem is likely, as you suspect, a configuration issue and not broken hardware.
There should be perhaps a couple of meters between the printer and the router -
What? "Too close" is almost as bad as too far away.
Good Reference here:
Restart Everything, including the router that controls the network.
Plug the printer into a standard wall socket (as opposed to a surge protector).
The printer will support either 5GHz or 2.4GHz -- just not at the same time.
Printers do not "bounce" from one frequency to another.
The connection can break if the router suddenly shifts to a different frequency.
The basics:
- Set your Dual Band router to broadcast on both Frequencies.
- Set up an SSID named network for each frequency.
- Connect the printer to the specific SSID named network that you want the printer to use.
Example > Dual Band Network - Considerations
SSID_Dual_Band_Example_13
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
References / Resources
Wireless Printing Center – Static IP Address
AND
Wireless Printing Center > Common Questions > Wireless Connection Issues
Some of the more common remedies grouped here:
Wireless Printing Center > Common Questions > Printer no longer works on network
Easy to read article on the different Wireless standards
What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax
How to Change Wi-Fi Channels on Your Router
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP DeskJet 2742e All-in-One Printer
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"