Printer won't connect to my phone

[Scouts22]

Printer stopped taking my cell phone password. 

[Sneha_01]

Hi @Scouts22,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating when your printer isn't connecting to your phone. Here are a few steps you can try to resolve the issue:

Restart Devices: Start by restarting both your printer and your smartphone. This can help to reset any temporary issues that might be preventing the connection.

Check the Printer's Connection: Make sure your printer is properly connected to your Wi-Fi network. If it uses a Wi-Fi password, verify that it hasn't changed. Sometimes, updating the Wi-Fi settings on the printer can help if the network settings have been changed recently.

Update Printer's Software: Check if there are any firmware updates available for your printer. Manufacturers often release updates to fix bugs or improve connectivity.

Re-enter Password: If your printer uses a password specific to its direct wireless connection (like Wi-Fi Direct), try re-entering the password on your phone. Ensure there are no typos and that the correct password format is being used.

Bluetooth Connection (if applicable): If your printer connects via Bluetooth, ensure that Bluetooth is enabled on both the printer and your phone, and that they are paired correctly.

App and Software Check: Ensure you are using the latest version of the printer's app on your phone. Sometimes, updates to your phone's operating system can cause compatibility issues with older app versions.

Distance and Interferences: Make sure there are no physical obstructions or interference from other devices between your phone and printer.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support