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Message 1 of 4
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Printer won’t connect to the server to update.

HP Recommended
HP Envy 5660

Hi. I get an error message every time I try to print now. It wants me to connect to web services but when I try do that it says the printer cannot run the web access test. Try again later. 
I’m connected to my wireless router. Anybody know what the problem is?  Companies used to stand behind their products and offer tech support when there was a problem. This printer copies fine, I just have to jump through hoops to print a document now and there is nobody to talk to about It except my dog, and she’s as confused as I am.

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HP Support Agent
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@Toddsounds2000

 

Welcome to the HP support community.

 

Turn On Web Services on the printer

  1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

  2. Make sure the wireless feature is on and the printer is connected to the same network as your computer.

    • Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

  3. On your control panel, press the HP ePrint icon.

    If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

    • If a summary screen displays, Web Services is already on.

      Example of Web Services Summary screen

    • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

      Example of the HP ePrint set up screen

  4. If you are prompted to update the firmware, press OK.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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HP Recommended

Thanks for the reply. I tried all that. What I get is:

"Red X" Server problem.  

The printer could not run the Web Access Test. The Internet connection and Web Services might still be functioning properly. Try again later.

 

This is the message I get every time. 

My internet connection is good and the printer is connected to it. I cannot update the printer. 

 

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HP Support Agent
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@Toddsounds2000

 

Check the Internet proxy server settings

  1. Locate the Internet proxy settings.

    • Windows: Search Windows for Internet, and then click Internet Options in the list of results. On the Internet Properties window, click the Connections tab, select your network, if necessary, and then click Settings.

      The network settings menu displays with the proxy settings.

      Figure : Example of proxy settings in Windows

      Example of proxy settings in Windows
    • Write down the Address and Port values for your proxy server connection.
  2. From the EWS, click the Web Services tab, and then click Proxy Settings.

    Figure : Clicking Proxy Settings

    Clicking Proxy Settings
  3. Type the Address and Port values for your proxy server connection, and then click Apply.

  4. Try to turn on Web Services.

Try the steps mentioned in this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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