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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
callieannee
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Solved!

Printer won't connect to web server

HP Recommended
Deskjet 2652
macOS 11.0 Big Sur

I have been trying to connect my printer to the web services, so I can sign up for instant ink. However, when I try to print the page with the code on it, it says that my printer is not connected to the internet. My printer is, in fact, connected to the printer wirelessly. Screen Shot 2021-03-03 at 8.22.07 PM.pngScreen Shot 2021-03-03 at 8.22.12 PM.png

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sandytechy20
HP Support Agent
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@callieannee

 

Welcome to the HP support community.

 

Make sure turn on the web services:- Click here

If the issue still persists try the steps mentioned in this HP document to fix the issue:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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callieannee
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Thank you so much!! My printer needed a firmware update. After the update, it connected to web services!

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sandytechy20
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@callieannee

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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