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‎01-17-2022 11:53 PM - last edited on ‎01-18-2022 06:52 AM by Retired

HP Recommended
Product: HP DeskJet 4130e All-in-One Printer

My printer, bought in September, has not worked since November as it will not connect to web services. I have an instant ink subscription. I have spent several hours on the phone to several customer service people who get me to do the same things over and over again and finally give up saying someone else will call me back as it sounds like there is a fault with printer, but nobody calls me back. Has anyone got any advice?

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1 person had the same question
1 REPLY 1

‎01-21-2022 08:55 AM

HP Recommended

@toothfairydb

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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