Printer won't connect with my wifi

[Sansou]

I did everything , unplug from the outlet, do the  steps to connect with the wifi. It just won't connect.  Actually it shows that it's connected, as soon as I want to print a page, the report paper comes out saying the printer is not connected. Hellppppppp

[Raj_05]

Hi @Sansou,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the issue with your HP ENVY 6455e All-In-One Printer not maintaining a WiFi connection, follow these steps.

Restart Devices:

• Turn off your printer, router, and computer or mobile device.
• Wait for 30 seconds.
• Turn on the router first and wait for it to establish a connection.
• Turn on the printer and your computer or mobile device.

Check WiFi Connection:

• Ensure your printer and your computer or mobile device are on the same WiFi network.
• Move the printer closer to the router to ensure a strong signal.

Reset Network Settings on Printer:

• On the printer control panel, go to Setup (gear icon) or Wireless Settings.
• Select Restore Network Settings or Restore Network Defaults. Confirm if prompted.

Reconnect the Printer to WiFi:

• Open the HP Smart app on your computer or mobile device.
• Follow the on-screen instructions to add your printer and connect it to your WiFi network.

Assign a Static IP Address:

• On your router's configuration page, assign a static IP address to your printer.
• Refer to your router's manual for instructions on how to assign a static IP.

Update Printer Firmware:

• Ensure your printer's firmware is up to date. You can check for updates via the printer control panel or the HP Smart app.

Reinstall Printer Drivers:

• Uninstall the current printer drivers from your computer.
• Visit the HP support website and download the latest drivers for your printer model.
• Install the new drivers and follow the setup instructions.

Check for Interference:

• Ensure there are no physical obstructions or electronic devices that might interfere with the WiFi signal between your router and the printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support