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‎12-18-2021 05:29 PM

HP Recommended
Product: HP pro 7740
Operating System: macOS 10.15 Catalina

I changed my router password.  How do I update my printer so it works?

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2021 07:12 PM - last edited on ‎02-02-2026 09:21 AM by Moderator

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

The printer needs to be connected to the network with the new passowrd.  Try these steps:

1. From the Printer front panel, swipe down and select Settings (Gear icon, top left corner)

2. Select Network Setup > Restore Network Settings

After the network is Restored

3. Select Wireless settings > Wireless Setup Wizard to connect printer to the nwtwork with the new password

4. Add the printer using HP app to print and scan

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

3 people found this reply helpful
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3 REPLIES 3

‎12-18-2021 07:12 PM - last edited on ‎02-02-2026 09:21 AM by Moderator

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

The printer needs to be connected to the network with the new passowrd.  Try these steps:

1. From the Printer front panel, swipe down and select Settings (Gear icon, top left corner)

2. Select Network Setup > Restore Network Settings

After the network is Restored

3. Select Wireless settings > Wireless Setup Wizard to connect printer to the nwtwork with the new password

4. Add the printer using HP app to print and scan

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
3 people found this reply helpful
Was this reply helpful? Yes No

‎12-19-2021 06:48 AM

HP Recommended

It took me a while to find out how to do steps 2 and 3 but after that everything was fine.  Thanks. 

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‎12-19-2021 06:41 PM

HP Recommended

Hi @BKH44 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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