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    Need Windows 11 help?
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 8740 All-in-One Printer
Microsoft Windows 11

My printer states it's offline.  When it first started, I use to turn the computer on and off and it would print.  Now, that does not work.  However, I can print on it if I use my mobile phone to print something.

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