Printer won’t print

[Ria7100]

Help printer won’t stay connected to print.

[VikramTheGreat]

Hi @Ria7100,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when the printer keeps disconnecting or goes offline whenever you try to print.

To help better, could you please share:

• The exact HP printer model, 
• Whether the printer is connected by: 
  • Wi-Fi, 
  • USB, 
  • Or Ethernet, 
• And whether the issue happens from: 
  • Windows PC, 
  • Mac, 
  • Android, 
  • Or iPhone?
     

In the meantime, please try these steps:

1. Restart the Printer and Router 

• Turn the printer OFF. 
• Restart the Wi-Fi router. 
• Wait about 60 seconds. 
• Turn the printer back ON.
   

2. Check the Wireless Light 

• A solid blue wireless light means connected. 
• A blinking light means the printer lost connection.
   

3. Move the Printer Closer to the Router
A weak Wi-Fi signal is one of the most common causes of intermittent disconnects.
 

4. Reconnect the Printer to Wi-Fi
If the wireless light is blinking: 

• Press and hold the Wireless and Cancel (X) buttons together for about 5 seconds until the light starts blinking. 

Then reconnect using: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
 

5. Avoid 5 GHz Only Networks
Many HP printers connect more reliably to: 

• 2.4 GHz Wi-Fi

If your router combines 2.4 GHz and 5 GHz under one name, the printer may disconnect intermittently.
 

6. Set the Printer as Default (Windows) 

• Go to: Settings → Printers & scanners 
• Select the HP printer 
• Click: Set as default

I hope this helps.

Take care and have an amazing day!