Printer won't stay connected. Printer light is solid blue (not blinking)

[Mark727]

I have the HP Photosmart, All in One, 7500 printer.  I will not stay connected to WiFi however the printer light is solid suggesting it is connected.  What to do?

[Kumar0307]

@Mark727, Welcome to the HP Support Community! I’m here to help.

I understand the printer goes offline. Let us try these steps:

• Restart the wireless router, the printer, and the PC
• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Let us assign a static IP address to the printer to resolve this issue.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Monitor the printer.

Hope this helps! Keep me posted. 

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