Printer wont connect to wifi after home move

[Carolinem85]

Printer won't connect with wifi after home move so hp smart thinks I have ink and I can't find how to get ink shipped manually

[Rainbow23]

@Carolinem85

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community. We appreciate your doing business with HP.

I see that you are facing issues with connecting your HP DeskJet 2633 All-In-One Printer to your wi-fi network after shifting your home.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.

Press and hold the Wireless button and the Cancel button (X) from the printer control panel together for three seconds.

Step 2: Connect the printer to the device using the HP Smart app:

1. Uninstall HP Smart App if it is installed. Go to 123.hp.com from a browser on your phone or computer and install the HP Smart app.

2. Make sure your mobile device is connected to your wireless network.

Note: Make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)

3. Open the app and then add your printer.

- If your printer displays, continue to the next step.

- If your printer does not display, tap the Plus sign to select a printer from the list of found printers or set up a new one, and then follow the on-screen instructions.

You may also refer to this document link

Let me know if this works.

Take care and have a good day.

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