Printer wont print, WIFI symbol flashing, purple light in tray area flashing.

[TI1953]

HP ENVY 6400 series printer.

[Hawks_Eye]

Hi @TI1953 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

The flashing Wi-Fi symbol and purple light on your HP ENVY 6400 series printer indicate connectivity or hardware issues. 

Here are some steps to troubleshoot:

Check Wi-Fi Connection:

Ensure your printer is connected to the correct Wi-Fi network.

If the Wi-Fi symbol is flashing, let us try to restore the printer to the default network settings, and then use the HP Smart App from your mobile device to connect the printer to your Wi-Fi network.

Step 1:

Restore network default settings on the printer; to do that, Press and hold the Wireless button on the back of the printer for five seconds or until the Status light flashes (blue or purple depending on the model).

Step 2:

Uninstall and re-install the HP Smart app on your mobile device.

Place the printer and the mobile device near the Wi-Fi router.

Turn on Wi-Fi on your mobile device and connect to your network. 

Enable Bluetooth on the mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

Inspect the Paper Tray:

The purple light in the tray area often signals a paper-related issue. Ensure the paper is loaded correctly and the guides are adjusted snugly.

POWER RESET 

Let's do a power reset on your printer by following the steps below.

Press the Power button to turn on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 15 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the rear of the printer.

Note: Please connect the printer directly to a wall outlet.

If the printer does not turn on by itself, press the Power button to turn it on.

Update Firmware:

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

Run HP Smart Diagnostics:

Use the HP Smart app to diagnose and resolve issues. It can provide specific guidance based on the error.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye