Printer

[MurLin72]

unable to connect to wifi

[Raj2111]

Hi @MurLin72 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

If you're having trouble connecting your HP ENVY Photo 7855 to Wi-Fi, here are several steps you can try to resolve the issue:

Check Wi-Fi Network:

• Make sure your Wi-Fi network is working properly. You can check this by connecting another device to the network.

Reboot Devices:

• Restart your printer and your router. Sometimes a simple reboot can resolve connectivity issues.

Use the Printer Control Panel:

• On the printer, go to Setup > Network > Wireless Setup Wizard. This will help you find and connect to your Wi-Fi network.
• Follow the prompts to select your network and enter the Wi-Fi password.

Check for Network Compatibility:

• Ensure your printer is compatible with your Wi-Fi network. The printer only supports 2.4 GHz networks, so if you’re using a dual-band router, make sure you connect to the 2.4 GHz band.

Update Printer Firmware:

• Ensure your printer firmware is up to date. You can check for updates through the HP Smart app or the HP website.

HP Smart App:

• If you haven't already, download the HP Smart app on your Windows computer. Use it to set up the printer and connect it to Wi-Fi.

Disable Firewall/Security Software:

• Sometimes firewall or security software can interfere with the printer’s ability to connect to Wi-Fi. Temporarily disable these and see if the printer can connect.

Network Configuration Reset:

• Reset the network settings on your printer. You can usually do this through the printer’s control panel by navigating to Setup > Network > Restore Network Defaults. After resetting, try reconnecting to the Wi-Fi

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support