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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY Photo 7855 All-in-One Printer
Microsoft Windows 10 (64-bit)

unable to connect to wifi

1 REPLY 1
HP Recommended

Hi @MurLin72 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

If you're having trouble connecting your HP ENVY Photo 7855 to Wi-Fi, here are several steps you can try to resolve the issue:

Check Wi-Fi Network:

  • Make sure your Wi-Fi network is working properly. You can check this by connecting another device to the network.

Reboot Devices:

  • Restart your printer and your router. Sometimes a simple reboot can resolve connectivity issues.

Use the Printer Control Panel:

  • On the printer, go to Setup > Network > Wireless Setup Wizard. This will help you find and connect to your Wi-Fi network.
  • Follow the prompts to select your network and enter the Wi-Fi password.

Check for Network Compatibility:

  • Ensure your printer is compatible with your Wi-Fi network. The printer only supports 2.4 GHz networks, so if you’re using a dual-band router, make sure you connect to the 2.4 GHz band.

Update Printer Firmware:

  • Ensure your printer firmware is up to date. You can check for updates through the HP Smart app or the HP website.

HP Smart App:

  • If you haven't already, download the HP Smart app on your Windows computer. Use it to set up the printer and connect it to Wi-Fi.

Disable Firewall/Security Software:

  • Sometimes firewall or security software can interfere with the printer’s ability to connect to Wi-Fi. Temporarily disable these and see if the printer can connect.

Network Configuration Reset:

  • Reset the network settings on your printer. You can usually do this through the printer’s control panel by navigating to Setup > Network > Restore Network Defaults. After resetting, try reconnecting to the Wi-Fi

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.