Printhead error problem

[BernieR3]

 I have the  " ! " flashing  on display and the left of the two blocks Print head alert on . Indicates error with tricolour head. 

[Rachel571 · Accepted solution]

Hi @BernieR3 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Printhead Error" issue you're facing, indicated by the flashing "!" on your display and a printhead alert for the tri-color ink cartridge, is a common problem with HP printers. It usually occurs when the printhead or the ink cartridges are not installed properly, or when there is debris or a clog preventing the printhead from functioning.

Here’s a step-by-step guide to resolve this problem:

Step 1: Turn Off and Unplug the Printer

Before troubleshooting, turn off the printer and unplug it from the power source. This will ensure your safety and prevent any electrical issues.

Step 2: Open the Printer Access Door

• Open the printer’s front access door to expose the printhead and ink cartridges.
• Gently wait for the carriage (the moving part that holds the ink cartridges) to stop moving, and then access the printhead area.

Step 3: Remove the Ink Cartridges

• Carefully remove both the color (tri-color) and black ink cartridges.
• Take note of their positions so you can reinstall them correctly later.

Step 4: Clean the Printhead and Ink Cartridges

Cleaning the Printhead:

• Use a soft, lint-free cloth and dampen it with warm water. Gently wipe the printhead contacts (where the ink cartridges connect to the printer). This will help remove any ink build-up or debris.
• Be sure not to touch the nozzles directly, as this could damage the printhead.

Clean the Ink Cartridge Contacts:

• Gently wipe the copper-colored contacts on the ink cartridges with a clean, damp cloth. These are the electrical contacts that communicate with the printer.
• Be sure to dry them with a dry cloth afterward.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[BernieR3]

Many many rhanks ro Rachel 571 and all others who are helping me. I have the 412 with inf cartridge probs. and still cannot get the 580to scan fromPC . I get to the point where it says connecting to a service and then nothing.  Help someone please.