Printing 3x5 Index Cards

[kareninvt]

HP OfficeJet 3830 is not printing 3x5 cards (the printer says it is printing, but they come through blank).  I've tried numerous suggestions from this site, but I think the problem may be that I'm loading the cards incorrectly.  (This printer loads from the rear, and I've always found it a little tricky to load, even with regular paper.)  The message that comes up seems to be showing me something to do with the paper guide, but it isn't at all clear what the position of the cards should be.

[Dragon-Fur]

@kareninvt 

Welcome to the HP Community Forum.

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@kareninvt wrote:

Product:   HP OfficeJet 3830 All-in-One Printer series 

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown

HP OfficeJet 3830 is not printing 3x5 cards (the printer says it is printing, but they come through blank). 

I've tried numerous suggestions from this site, but I think the problem may be that I'm loading the cards incorrectly. 

(This printer loads from the rear, and I've always found it a little tricky to load, even with regular paper.) 

The message that comes up seems to be showing me something to do with the paper guide, but it isn't at all clear what the position of the cards should be.

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Load Media

User Guide

Pages 8-9

Section To load small-size paper

Step 3 of 5

Insert a stack of photo paper into the far-right side of the input tray with the short edge down and the
print side up, and slide the stack of paper down until it stops

Details / Examples

Reference

Printer Specifications for HP OfficeJet 3830, DeskJet 3830, 5730 All-in-One Printers

Paper Handling

Supported photo paper, including

Photo paper

76.2 x 127 mm (3.0 x 5.0 inches)

Supported cards - including

Index card

76 x 127 mm (3.0 x 5.0 inches)*

"Blank" is different from a paper size / type conflict or actual error.

That said, the printer might not be recognizing the loaded paper as compared to the print settings.

If the printer control panel supports the feature,

After loading the paper, check the Settings (gear) on the control panel or look for a message to adjust / check Paper Size / type.

IF the printer supports the feature,

Use the Embedded Web server (EWS) to check / adjust the Paper Size / Type - Tray and Paper management

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

Example - Tray and Paper management

Retain_Printing_Preferences_17

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet 3830 All-in-One Printer series 

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