• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-04-2023 01:27 PM

HP Recommended
Product: HP OfficeJet Pro 9025e

I am installing a new OfficeJet Pro 9025e. It is connected to the same Ethernet connection as a previous printer.

When I get to the Web Services Settings on the EWS and I go to Print Info Page - nothing happens. It displays "Printing the Info sheet - This process might take several minutes". But nothing happens.

I have seen several similar cases in threads here including the closest similarity at

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/Print-Info-Page-Not-working-Web-S...

 

I tried the Reset Web Services option, turning off and on afterwards. Still nothing prints when I click on the Print Info Page button.

 

I tried the Settings - Restore Defaults - Restore Network Settings option, turning off and on afterwards. Still nothing prints when I click on the Print Info Page button.

 

I tried the Settings - Restore Defaults - Restore Factory Defaults option, turning off and on afterwards. Still nothing prints when I click on the Print Info Page button.

 

I went so far as to try the Settings - Restore Defaults - HP Secure Erase option, starting all over again. Still nothing prints when I get back to the Web Services section on the EWS and click on the Print Info Page butotn.

There are no errors on the Web Services Settings page

DerekErb_0-1696447613143.png

 

There are no errors on the HP Connected site page for the printer

DerekErb_1-1696447613152.png

 

Is there any other way for me to get the Printer Claim Code so I can add the printer to HP connected and set up remote printing?

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.